From Medicine to UX By Dr Gyles Morrison

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1 From Medicine to UX By Dr Gyles Morrison

2 Plan for this evening What is a Clinical UX Designer and what do they do? Group task What are the current challenges for Clinical UX Designers? Break Group task What are the opportunities for Clinical UX Designers? Past, present and future of Healthcare IT

3 Life with medicine Got in to Bart s & the London Graduated in 2011 Applied for London Deanery, Placed in Yorkshire & the Humber Got interviewed in Sheffield First job in Grimsby Worked as a Dr for 3 years Realised this wasn t for me. Time to find new employment

4 Life after medicine NHS Jobs, keyword IT Clinical Analyst A clinician who analyses Form design and 2 nd line support for Electronic Patient Record system In house electronic noes software 3 days intensive prototyping training!!! Lead prototypist in team No mentors Time to find new employment

5 Clinical UX design A UX Designer..enhances a users satisfaction when interacting with technology, improving usability, accessibility, and pleasure.

6 Clinical UX design A Clinical UX Designer..enhances a users satisfaction when interacting with technology, improving usability, accessibility, and pleasure in healthcare settings and situations.

7 Some of my projects

8 Some of my projects

9 Some of my projects

10 Some of my projects

11 Some of my projects

12 Some of my projects

13 Some of my projects

14 Clinical UX design is great!!! Doctors make for great Clinical UX Designers They understand User Centred Design Diagnosing patients is like diagnosing UX Design problems

15 Clinical UX design is great!!! Doctors make for great Clinical UX Designers They understand User Centred Design Diagnosing patients is like diagnosing UX Design problems

16 Clinical UX design is great!!! Patient Centered Care is a medical philosophy where the patient s needs, wants, and limitations are a focus at all stages of their care.

17 Clinical UX design is great!!! User Centered Design is a design philosophy where the enduser s needs, wants, and limitations are a focus at all stages within the design process and development lifecycle.

18 Clinical UX design is great!!! Doctors make for great Clinical UX Designers They understand User Centred Design Diagnosing patients is like diagnosing UX Design problems

19 Clinical UX design is great!!!

20 Challenges! In groups, discuss what challenges UX designers face when trying to improve digital health in the NHS. How can they be overcome? 5mins!

21 Challenges! In groups, discuss what challenges UX designers face when trying to improve digital health in the NHS. How can they be overcome? Discussion!

22 Break!?!?!

23 Opportunities! In groups, discuss what opportunities UX designers have to improve digital health in the NHS. What is needed to achieve successful outcomes?

24 Digital Health, Past, Present and Future In the beginning Paper! c. 1960Telemedicine the use of telecommunication and information technologies to provide clinical health care at a distance (year of my birth!) One size fits all solutions Professional associations; International Medical Informatics Association, the American Telemedicine Association, and the UK Telecare Services Association WebMD Medline Plus

25 Digital Health, Past, Present and Future

26 Digital Health, Past, Present and Future This is $h!t

27 Digital Health, Past, Present and Future

28 Digital Health, Past, Present and Future Let s think bigger! National Program for IT (NPfIT) 2002 Led by Tony Blair Budget 6billion 2011 Scrapped by Coalition Government Estimated costs 20 Billion+ What went wrong?

29 Digital Health, Past, Present and Future 1) Top Down Management Managers know best No, they don t! What managers say goes. I don t think so mate! 2) Lack of User Engagement Users know what they want No workflow mapping 3) Poor Implementation No what users want Sometimes prevents users from doing their job Example, Cerner Millenium Initially free Final cost 7 million

30 Digital Health, Past, Present and Future New solution Personalised health and social care for all 2020 find your own solutions, and God speed All systems procured must: Meet technical standards for inter-operability (systems must be able to exchange data with other systems) Meet professional standards for the recording of patient data i.e. adoption of the Academy of Royal Medical Colleges standards for the clinical structure of patient records and a single clinical terminology (SNOWMED CT) Technical systems and applications will be kite marked The progress of agencies will be assessed in CQC inspections

31 Digital Health, Past, Present and Future New solution March 2015 all citizens to have access to GP records: April 2015 coordination of national and professional data standards to facilitate data sharing: 2018 all clinicians in primary, urgent and emergency care will operate without the use of paper records: Jeremy Hunt we will have a paperless NHS Simon Stevens we will have a mostly paperless NHS 2020 all care records will be digital, real time and interoperable: 2020 the entire health service will have adopted the SNOWMED clinical terminology.

32 Digital Health, Past, Present and Future My thoughts Patients access to the whole record Wearable tech supporting; Self management Management by clinicians More clinical input Expert knowledge of technology in house Solutions designed by clinicians for clinicians More clinical UX Designers

33 Digital Health, Past, Present and Future

34 Digital Health, Past, Present and Future Any Questions?

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