How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required?

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1 Q1 Why did you visit the pharmacy today? 53% of the participants visited the pharmacy for themselves, 37% for someone else and 10% for both. Q2 If you collected a prescription today, were you able to collect it straight away, or did you have to wait in the pharmacy or did you come back later to collect it? 50% of the participants collected presctions straight away, 44% waited and 6% came back later Q3 How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? 0% 2% 4% Not at all Satsified Not very Satisfied Fairly Satisfied Very Satisfied 94%

2 Q4 Thinking about any previous visits as well as today`s, how would you rate the pharmacy on THE CLEANLINESS OF THE PHARMACY Thinking about any previous visits as well as today`s, how would you rate the pharmacy on THE CLEANLINESS OF THE PHARMACY 0% 2% 4% 94% Thinking about any previous visits as well as today`s, how would you rate the pharmacy on - The comfort and convinience of the waiting rooms (seating or standing areas) 2% 2% 4% 92%

3 Thinking about any previous visits as well as today`s, how would you rate the pharmacy on - Having in stock the medicines/appliances you need 2% 0% 0% 9% 89% Thinking about any previous visits as well as today`s, how would you rate the pharmacy on - offering a clear and well organised layout 2%2% 96%

4 Thinking about any previous visits as well as today`s, how would you rate the pharmacy on -How long you have to wait to be served 2% 80% 18% Thinking about any previous visits as well as today`s, how would you rate the pharmacy on -Having somewhere available where you could speak without being overheard if you wanted to. 2% 2% 4% 10% 82%

5 Q5 Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there? Being polite and taking the time to listen to what you want. Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there? Being polite and taking the time to listen to what you want. 0% 2%0% 4% 94% Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there? Answering any queries you might have 0% 2%0% 96%

6 Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there? The service you received from the pharmacist 0% 0%2% 2% 96% Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there? The service you received from the other pharmacy staff 0% 2% 0% 90% 8%

7 Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there? Providing an efficient service 2% 92% 6% Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there? the staff overall 2% 2% 96%

8 Q6 Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services? Providing advice on a current health problem or a longer term health condition. Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services? Providing advice on a current health problem or a longer term health condition. 0% 0% 30% 5% 65% Not at all well Not very well Fairly well Very well Never used Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services? Providing general advice on leading a more healthy lifestyle. 0% 0% 2% Not at all well 57% 41% Not very well Fairly well Very well Never used

9 Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services? Disposing of medicines you nolonger need 0% 0% 0% Not at all well 42% 58% Not very well Fairly well Very well Never used Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services? Providing advice on health services or information available elsewhere 0% 0% 0% Not at all well 44% 56% Not very well Fairly well Very well Never used Q7 Would you like to be given advice about any of the following by the pharmacist or pharmacy staff Out of all the participants, two agreed to be given advice on stop smoking, healthy eating and physical exercise.

10 Q8 Did you know that we provide Minor aiments scheme to treat you without having to visit the GP Diagnostic testing e.g. blood pressure Travel vaccinations and anti malarials Only 3 of the participants knew about the minor ailments to treat you without having to visit the GP,diagnostic testing and travel vaccinations and anti-malarials. Q9 which of the following describes how you use the pharmacy 92% of the participants chose This is the pharmacy that you choose to visit if possible, 8% of the participants chose This pharmacy was just convenient for you today and none of the participants chose This is one of several pharmacies that you use when you need to Q10 Finally, taking everything into account- the staff, the shop and the service provided, how would you rate the pharmacy where you received this questionnaire? Finally, taking everything into account- the staff, the shop and the service provided, how would you rate the pharmacy where you received this questionnaire? 0% 2% 0% 77% 21% poor fair good very good excellent Q11 Any other comments 1 participant commented, Just moved into this area and someone suggested I use this pharmacy and I have no regrets I did this Q12 Would you recommend this pharmacy to your family and friends 100% of the participants said they would recommend this pharmacy to family and friends Q13 How old are you 45% of the participants were aged over 60, 23% were aged 25-34, 14% were aged and None of the participants was in the category of and Q14 Are you male or female 69% of the participants were female and 31% were male.

11 Q15 Which of the following apply to you? 42% of the participants care for children under 16, 8% were carers for someone with a longstanding illness or infirmity and 50% were neither of the two.

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