Fifty Years of Digital Transformation Leadership: Lessons Learned

Transcription

1 Fifty Years of Digital Transformation Leadership: Lessons Learned Keynote Presentation to the Public Sector Project Management Forum Bill Hutchison, P.Eng., FCIPS, FWAPS, CEO, Hutchison Management International Inc Distinguished Research Fellow, Munk School, U. of T. Chair, i-canada Alliance p.1

2 The Digital Revolution s Giant Digital Staircase : The Steps are Twenty Years Wide! Major New Inflection Points/Drivers Every 20 Years I. Early 50s: Memory Added to ENIAC; The Pioneering Electronic Digital Computer II. III. IV. Early 70s: The Internet Invented + Practical Optical Fibre Early 90s: The Public World Wide Web is Launched Early 10s: Bitcoin/Blockchain/Ethereum: $30 Billion V. Next Twenty Years: Quantum Computing, AI Plus, Robotics Plus p.2

3 It s All About Continuous Transformation The Four Drivers of Transformation: Social/Cultural: Goals, Values, Leadership, Diversity, Inclusion Organizational: Structural, Processes, Standards, Management Technical: Products, Services, Programs, Standards Personal: Personality, Outlook, Motivation, p.3

4 Personal Transformation Leadership Highlights Honeywell: Mainframe Computer Sales Market Transformation Consolidated Computer: Global Computer Data Entry Transformation CATA: Canadian Owned High Tech Industry Sector Transformation Ernst & Young: National Line- Management and New Client Relationship Framework Transformation CANARIE: Canada s Research and Education Broadband Transformation Smart Toronto 94: A Global Pioneering Smart City Transformation Arthur Andersen: New Asia/Pacific Consulting Transformation KINSA; Kids Internet Safety Alliance: Transformation of National Laws, Awareness and Training Against Internet Child Predators Waterfront Toronto: Transformation of Derelict Waterfront into World Class Smart City Astana, Kazakhstan: Transformation of Kazakhstan s Capital City into Global Top 21 Smart City p.4

5 The Century of the Smart Community p.5

6 Why the Increased Urgency for Smart Cities? Competition between rival cities Complexity Migration p.6

7 What s the Big Deal in Canada? 84% of Canadians live in Cities, More than 50% in Cities Worldwide Most of our GDP and Innovation Occurs in Our Cities But we are CANADA And Canada includes many Smaller and Remote Communities Too Great Opportunities for All!! p.7

8 Smart Cities: A High Level Strategic Model, i = Intelligent, Inclusive, Investable, Interactive, Interconnected p.8

9 Functional Process Model for Creating a Smart City Smart City Functional Model p.9

10 Assessing Ourselves: The i-canada Assessment System Domains (5) Place Infrastructure Collaboration Solutions Life Areas (26) Living Play & Culture Working Learning Safety & Health Social Cohesion e-arts e-education e-health e-business. e-community e-government Know. Workforce Mkt. Connect. Entrepreneurship Innovation Involvement Utilities Mobile Broadband Comm. Assets Finance Transport Urbanism Environment Governance Dimensions (76) Factors (over 360) & Indicators (over 1200) p.10 Staff Perspectives Global City Indicators Facility (Toronto)

11 Assessment Example of Two Foreign Cities Mid-City (Agric) France Nicely established place Little drive for change Established comfortable life Safety & Health Social Cohesion Life Learning Working Play & Culture Living e-arts e-education xs Knowledge Workforce Market Connectivity e-health e-business e-community e-government Entrepreneurship Innovation Community Involvement Utilities Governance Mobile Broadband Transport Comm. Assets Finance Courtesy: Sorin Cohn Environment Large City (Suburb) Mexico Urbanism Poor place & infrastructure Low governance & involvement City is trying to connect Terrible life conditions p.11

12 Importance Weighted Assessment by 5 target groups: Youth, Civic Alliances, Large Business, SMEs and Public Officials 20,0 19,5 Bad Very good 19,0 18,5 Very important Safety&Health Knowledge workforce Working Very important 18,0 Transport Living 17,5 17,0 16,5 16,0 15,5 E-Education Governance Entrepreneurship E-Health E-Community E-Government Innovation Mobile Broadband Environment Collaboration Play&Culture E-Business Learning Utilities Finance Urbanism Community assets Social Cohesion Marketing and Advocacy 15,0 14,5 14,0 Less important Digital Inclusion Less important 13,5 Bad E-Art Very good 13,0 1,0 1,5 2,0 2,5 3,0 Assessment 3,5 4,0 4,5 5,0 How Smart is Your Smart City? (The Coloured Features are Measures used by the Intelligent Community Forum) p.12

13 Example: COLLABORATION: RIVERSIDE, CA., (2006) SmartRiverside brought leaders together Project Bridge created digital inclusion Students are totally online: instant feed-back Ron Loveridge, Mayor, Riverside CA p.13

14 COLLABORATION: ASTANA, KAZAKHSTAN (2015) p.14 Astana Mayor Adilbek Dzhaksybekov with Kazakhstan President Nursultan Nazarbayev

15 SOLUTIONS: LONDON, U.K (2016) Vernon Everitt Managing Director Customer Experience, Marketing and Communications p.15

16 SOLUTIONS: BOSTON, MA (2016) Most energy-efficient city in the U.S. Greenovate community engagement program with interactive modules for tracking, reporting, promote online citizen engagement Marty Walsh, Mayor, City of Boston p.16

17 City of Tomorrow : Waterfront Toronto s $35 billion Revitalization 120,000 residents; 40,000 knowledge jobs; The i-coa Model in Use! The Innovation Centre Highlights to Date: Invested over one billion dollars in infrastructure leading to the development of several thousand residential units, Created two dozen new or revitalized parks or public spaces. Spurred over $13 billion in private-sector investment in waterfront or adjacent lands. Established Canada s first open access fibre gigabit broadband system to the home. Contributed to Toronto s winning Intelligent Community of the Year award in 2014 p.17 $35 billion: $30 billion private sector

18 A Few Transformation Success Factors Social/Cultural; Buy-into the Vison or Goal A Burning Platform? Yes if to save something, or create one? Motivation through the Vision: Winning New Markets Increased Profitability Improved Happiness Quotient: Employees Customers Citizens, (Smart Communities) The Competitive Dimension The Ah Ha Moment can be Transformative p.18

19 The Five Essential Qualities of Successful Transformers Leadership Vision Communication/Empathy Innovation Tenacity p.19

20 Thank You Bill Hutchison p.20