THE DIGITAL FUTURE NOW

Transcription

1 1 THE DIGITAL FUTURE NOW how we can build a transformative digital future for health and learning today Digital Innovation & Consumer Experience Thomas Jefferson University & Jefferson Health ( Neil Gomes, Enterprise Chief Digital Officer and SVP for Technology Innovation and Consumer Experience

2 2? v/s? April 2017 Tesla s stock is now worth more than Ford s, even though Ford had 22 times the sales in All of Tesla s outstanding shares are now valued at $49.5 billion versus $45.3 billion for Ford

3 May

4 4 Digital health reached a tipping point in 2016 as consumers adopted digital health tools at a record rate over the last 12 months. 46% of consumers are now considered active digital health adopters, having used three or more categories of digital health tools (e.g., telemedicine, wearables) up from 19% in Only 12% of Americans are non-adopters, down from 20% in 2015.

5 A third of millennials have downloaded a health app in the last 30 days, compared to 20% of Gen Xers and 7% of baby boomers. 5

6 Digital Health Funding Reaches $6.5B in First Half of Startup Health - 6

7 The best way to predict the future is to invent it 7

8 CONSUMER = PATIENTS, STUDENTS, STAFF, DONORS HUMANS CARE, LEARNING, WORK, RESEARCH, GIVING LIKE EVERYTHING ELSE DIGITAL ACCESS Ease of Access to Jefferson Services EXPERIENCE Closed-loop Digital Experiences CONVENIENCE Services via Web, Mobile, Wearables, IoT, etc.

9 DIGITAL SOLUTIONS THE FUTURE NOW ACCELERATING PROCESSES By analyzing and speeding up clinical, academic, and administrative processes everyone wins BUILDING COMPETITIVE ADVANTAGE Building competitive advantage in consumer-focused digital solutions positions us to lead now and in the future INCREASING EARNINGS While digital transformation comes at a cost, valuefocused initiatives drive real earnings STEVE JOBS Everyone here has the sense that right now is one of those moments when we are influencing the future

10 THE EQUATION FOR DIGITAL JEFFERSON Great Teams Great Platforms Great Partners From design to Innovation must not be the Our consumers, vendors, DIGITAL TRANSFORMATION If you want to walk fast, walk alone. But if you want to walk far, walk together RATAN TATA development to support, inspired, motivated, and agile teams move us into the future currency of a few, but the combined wealth of many and platforms can make this a reality donors, and community are our partners; we develop synergistic relationships and grow together

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12 CONSUMER = PATIENTS CARE LIKE EVERYTHING ELSE DIGITAL myjeffhealth Journey to Jeff ACCESS EXPERIENCE CONVENIENCE

13 13 myjeffhealth is the enterprise mobile gateway for Jefferson patients with access to locations, clinicians, services, clinical trials, health portals, etc. myjeffhealth was designed and developed by DICE to serve as a platform for digital health using APIs and other advanced interfaces to deliver a comprehensive digital patient experience into the future

14 CONSUMER = PATIENTS & STUDENTS CARE & LEARNING LIKE EVERYTHING ELSE DIGITAL onecms ACCESS EXPERIENCE CONVENIENCE

15 THE EQUATION FOR DIGITAL JEFFERSON DICE + ADOBE + ADOBE EXPERIENCE MANAGER

16 CONSUMER = PATIENTS CARE LIKE EVERYTHING ELSE DIGITAL mybaby@jeff ACCESS EXPERIENCE CONVENIENCE

17 WHEN YOU DON T DO THIS

18 CONSUMER = PATIENTS CARE LIKE EVERYTHING ELSE DIGITAL JeffConnect ACCESS EXPERIENCE CONVENIENCE

19 JeffConnect has developed into a nationally recognized brand for tele-health 20 DICE enables services, trains clinicians, provides support and guides development on the JeffConnect platform in collaboration with the JeffConnect team

20 CONSUMER = EMPLOYEES & PATIENTS WORK & CARE LIKE EVERYTHING ELSE DIGITAL Epic Support Epic Training & Documentation ACCESS EXPERIENCE CONVENIENCE

21 CONSUMER = EMPLOYEES & PATIENTS WORK & CARE LIKE EVERYTHING ELSE DIGITAL EPIC Development EPIC Digital Consumer Experience ACCESS EXPERIENCE CONVENIENCE

22 WE MUST WANT TO CHANGE

23 WE MUST NOT DO THIS

24 CONSUMER = EMPLOYEES & PATIENTS WORK & CARE LIKE EVERYTHING ELSE DIGITAL At Your Service ACCESS EXPERIENCE CONVENIENCE

25 26 Methodist Hospital initiated At Your Service Rounds on April 1st, and over the past six months I truly believe that this program has had a positive impact on employee engagement and our patient satisfaction scores. The most recent HCAPHS scores show Methodist at 77.8, a very positive trend. In addition, at a recent Quality Committee of the Board it was reported that TJUH (Jefferson, Methodist and JHN) has moved from a two star to a three star rating under the CMS star system. Part of this improved rating, as was reported, is due directly to improved HCAPHS scores for the three hospitals. Although one could point to a number of factors that have contributed to moving the number, I believe At Your Service Rounds is one of those factors. James Robinson Senior VP & Chief Administrative Officer Jefferson University Hospitals/Methodist

26 THE EQUATION FOR DIGITAL JEFFERSON Smart Hospital Rooms & Digital Concierge TJU HOSPITALS + DICE + COGNITIVE IoT + IBM WATSON + HARMAN KARDON

27 DIGITAL SOLUTIONS THE FUTURE NOW Chemotherapy Insurance Authorization INCREASING EARNINGS

28 33 After tracking latency in our Chemo Authorization Processes and developing the data displays that identified gaps, we were able to reduce the time to get an appointment authorized from 22 days on average to 5 days on average now. This has helped reduce patient leakage. Neal Flomenberg, MD, MBA Chair, Department of Medical Oncology Jefferson Health

29 THE FUTURE NOW consumer-focused value-driven design-centered mobile-first ai & IoT-ready digital-enabled team-delivered

30 LET S NOT DO THIS

31 CONSUMER = PATIENTS, STUDENTS, STAFF, DONORS HUMANS CARE, LEARNING, WORK, RESEARCH, GIVING LIKE EVERYTHING ELSE DIGITAL ACCESS Ease of Access to Jefferson Services EXPERIENCE Closed-loop Digital Experiences CONVENIENCE Services via Web, Mobile, Wearables, IoT, etc.

32 DIGITAL SOLUTIONS THE FUTURE NOW ACCELERATING PROCESSES By analyzing and speeding up clinical, academic, and administrative processes everyone wins BUILDING COMPETITIVE ADVANTAGE Building competitive advantage in consumer-focused digital solutions positions us to lead now and in the future INCREASING EARNINGS While digital transformation comes at a cost, valuefocused initiatives drive real earnings STEVE JOBS Everyone here has the sense that right now is one of those moments when we are influencing the future

33 THE EQUATION FOR DIGITAL JEFFERSON Great Teams Great Platforms Great Partners DIGITAL TRANSFORMATION From design to Innovation must not be the Our consumers, vendors, Great things in business are never done by one person. They're done by a team of people. STEVE JOBS development to support, inspired, motivated, and agile teams move us into the future currency of a few, but the combined wealth of many and platforms can make this a reality donors, and community are our partners; we develop synergistic relationships and grow together

34 39 Steve Jobs Let s go invent tomorrow

35 40 THE DIGITAL FUTURE NOW how we can build a transformative digital future for health and learning today Digital Innovation & Consumer Experience Thomas Jefferson University & Jefferson Health ( Neil Gomes, Enterprise Chief Digital Officer and SVP for Technology Innovation and Consumer Experience