Building a new campus: learning and challenges of social innovation

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1 Building a new campus: learning and challenges of social innovation Antonella De Angeli Department of Computer Science and Engineering

2 2

3 Background

4 citizens community social innovation design participatory design open data & services lead user customizability user-centred design living labs users testers end-user development 4

5 Community of active people designing services they need and like WHAT IS SMART CAMPUS? Community creating services they need and like Socio-technical platform for the creation and delivery of campus services Territorial lab for experimenting with innovative ICT solutions 5

6 SMART CAMPUS A University campus is a scaleddown, but complete model of a smart city Towards a smart city lab in Trentino 6

7 CONTEXT 7

8 University of Trento 8

9 METHODOLOGY

10 Users: needs desires skills UCD user research Testers: usage data log questionnaire -- UCD Informants: pass ideas > forum - diary Designers: create -- PD Developers: build-- EUD Active members Users Lurkers Citizens 10

11 DESIGN 11

12 User Research Refining Scenarios Iteratively PACT analysis Interaction Frameworks List of services Personas Scenarios Sketches Prototypes & Evaluation Visual Language Redesign Evaluation Implementation Refining Form & Behavior 12

13 Socio-technical infrastructure

14 USER RESEARCH Methodology Participatory design with 6 groups of students Questionnaire study: perspective students Results Focus groups Design workshops Diary study List of services Personas Scenarios 14

15 BENCHMARKING 15

16 STUDENTS Variations due to Careers Perspective, Triennale, Specialistica, PhD Newcomers, second/third year, planning and writing the thesis Gender Curriculum Country of origin 16

17 SERVICES: MIX OF USER, UNI & TECH REQUIREMENTS 17

18 FIRST LIST OF SERVICES 25 Services (PACT style) Discover Trento. A geographical service for students who wish to share their interests while moving around Trento. Main focus: social context (leisure, sport and culture). Implications for tourism. Decisions taken by PMT and University staff 18

19 BUILDING THE SERVICES

20 SCENARIOS Carlo received his MSc degree in Computer Science from the University of Trento in November and is now looking for a position as programmer in Torino. He was invited to submit a CV and some examples of his work to an important software company but he is having a difficult time to find the right material among the many course-works, programs and sketches produced in the last years. He searches his hard disk, memory sticks and old laptop for documents about which he has forgotten names and location. When he found them, he often cannot open them because the applications with which they were created are old. He finds himself after two days of work with little materials and still needs to write a CV. 20

21 21

22 22

23 SERVICE DESIGN 23

24 Plan your trips and get notifications Organize your social contacts Events & places around you Organize University news Collect photos, videos and more Create your verified CV 24

25 GOING LIVE!! 25

26 DESIGN-EVALUATE- BUILD 26

27 27

28 ORGANISING THE STUDY 28

29 USER STUDIES Longitudinal study (two year+) 400 students (computer science and sociology) friends Test and evaluate the apps in the wild Prototypes, online diaries, forum Questionnaire Seed set of users Select Participants for 29

30 30

31 31

32 32

33 Design CONTESTS Teams of students Present their app proposal and design to a committee Win an internship where to implement it 33

34 INTERNSHIPS 12 computer science students Design and develop their own app ideas within the team Open source project code: github.com/smartcampuslab INTERNSHIPS 15 computer science students Design and develop their own app ideas within the team Integration with the Smart Campus ecosystem Apps about to be released for in-the-wild evaluation 34

35 35

36 Talking to the COMMUNITY

37

38 GOING OPEN SOURCES 38

39 DEVELOPERS Open source code on Github: github.com/smartcampuslab Forum shared with the community Dedicated wiki with tutorials

40 HACKATHON 30 computer science students, 48 hours Design and develop new app prototypes Combine resources provided by the existing platform

41 CITIZENS

42 PUBLIC ACTIVITIES Public demo treasure hunt Opening of the new science museum Researchers Night Different versions for groups of citizens

43 GOING LIVE!!

44 CONCLUSIONS Demanding participatory design and data collection More contribution needed on methodologies Mobile community building Recruitment of students and citizens Open source model for development Members are encouraged to build on top of the provided platform A mobile community for a smarter Trentino 44

45 Users: needs desires skills UCD user research Testers: usage data log questionnaire -- UCD Informants: pass ideas > forum - diary Designers: create -- PD Developers: build-- EUD Active members Users Lurkers Citizens 45

46 46

47 Thank you! Via alla Cascata 56C Povo di Trento, Italy Follow Smart Campus Lab : info@smartcampuslab.it

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