Leading on the edge of innovation

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1 Leading on the edge of innovation Dr Nina Terrey Partner, ThinkPlace Adjunct Associate Professor, Australia and New Zealand School of Government Institute of Governance

2 Are you satisfied with the pace and level of innovation in your organisation?

3 Are you aware of, have you heard of design thinking?

4 Design Thinking >Innovation >

5 Part 1 What is happening around us?

6 Part Part 1 2 What is happening around us? So what? What role can design thinking play?

7 Part Part Part What is happening around us? So what? What role can design thinking play? How can design thinking drive innovation?

8 1 What is happening around us?

9 Virtually here Increased connectivity Connect, access services, communicate

10 Forever young Ageing population = wealth of skills, knowledge, wisdom Savings and retirement gap

11 Great expectations Increasing demands for experiences Rising importance of moral and ethical dimensions

12 Capacity to give Flattening of donation levels, and donors focus on fewer Tension for individuals own financial needs and working in the sector

13 Large and diverse Coop schemes Manufacturers Wholesalers Exchange/ Friendship/ Development cultural Assistance programs associations International disaster relief International human rights and peace Congregations incl. churches synagogues mosques etc Associations Other Retailers International Religion Cemetery operators Civil rights associations Advocacy organisations Ethnic associations Recreation and Service cubs social clubs Sport Zoos and Aquariums Elementary, primary and secondary school Law, Advocacy and Politics Museums Higher education Vocational/ Technical schools Victim support Consumer Civic associations Media and Comms Visual Arts Culture and recreation Historical, literary & humanistic societies Education and research Adult/ continuing education protection associations Political parties & organisations Legal services Rehab of offenders Crime prevention & public policy Architecture Ceramic art Performing Arts Social sciences policy studies Science and Technology Medical research Philanthropic Intermediaries and voluntarism promotion Hospitals and rehab Nursing Homes Health NFP sector Community & neighbourhood organisations Grant-making Fundraising Volunteerism foundations organisations Promotion & support Vocational r ehab Income Mental Health support & and crisis maintenance intervention Other health services Child welfare services and day care Development and Housing Vocational counselling & guidance Job Training programs Youth services and welfare Refugee services Material assistance Veterinary services Social Services Temporary shelters Environment Economic development Social development Housing associations & assistance Family Services Services for the handicapped Services for the elderly Self-help & other personal services Disaster/ emergency prevention & control Pollution abatement & control Natural resources conservation Environmental beautification Animal protection and welfare Business and Professional Associations and Unions Business Associations Professional associations Labour Unions Source: International Classification of Non-Profit Organisations

14 Mission driven workforce Young people and second career people seek meaningful work Growth in social entrepreneurship

15 Complex regulatory environments Increased attention to improve governance Stimulate social innovation

16 2 So what?

17 There are no mass formulas Source: Roger Martin, Design of Business (2011)

18 Design Thinking navigates the mystery

19 Taking a growth mindset FROM Fear TO Accept UNCERTAINTY Avoid Seek NEW EXPERIENCES Narrow REPERTOIRE Broad 2013 ThinkPlace Source: Jeanne Liedtka, Darden School of Business A new Leadership Mindset (2011)

20 Appetite for change Innovation mindset Appetite for collaborative innovation Source: Derived Leadbeater referenced

21 Appetite for change Sustainable Disruptive Innovation mindset Within your organisation Extend to users, partners, others Appetite for collaborative innovation Source: Derived Leadbeater referenced

22 Appetite for change Sustainable Disruptive Innovation mindset REINVENT TRANSFORM IMPROVE SUPPLEMENT Within your organisation Extend to users, partners, others Appetite for collaborative innovation Source: Derived Leadbeater referenced

23 Regardless of your innovation mindset and need

24 Regardless of your innovation mindset and need, design thinking can help you get there.

25 Design thinking is a set of behaviours

26 CLEAR INTENT 2013

27 CLEAR INTENT HUMAN CENTRED

28 CLEAR INTENT EXPLORE HUMAN CENTRED

29 CLEAR INTENT EXPLORE INNOVATE HUMAN CENTRED

30 CLEAR INTENT EXPLORE INNOVATE HUMAN CENTRED EVALUATE

31 CLEAR INTENT EXPLORE INNOVATE DISCIPLINED & FLEXIBLE PROCESS HUMAN CENTRED EVALUATE

32 CLEAR INTENT EXPLORE INNOVATE DISCIPLINED & FLEXIBLE PROCESS HUMAN CENTRED EARLY VISUALISATION & PROTOTYPING EVALUATE

33 CLEAR INTENT EXPLORE INNOVATE DISCIPLINED & FLEXIBLE PROCESS HUMAN CENTRED EARLY VISUALISATION & PROTOTYPING EVALUATE DESIGN THE WHOLE SYSTEM

34 3 How can design thinking help drive innovation?

35 1 Strategy 2 Services 3 Delivery

36 Apply design thinking to your strategy and business model because it is allows you to be relevant and responsive to a turbulent environment.

37 Telecom Foundation in the Netherlands How to design a new service proposition with a profitable business model targeting hearing impaired people? Source: DMI Academic conference proceedings 2012

38 Source: DMI Academic conference proceedings 2012

39 Apply design thinking to your products and services and reframe the issues and create possibilities for innovation.

40 Listening to Families How to improve responses for families that cannot, or choose not to, access the support they require to meet their full range of needs?

41

42 Family connect Lead worker Family Information profile

43 Danish Waste Management How can citizens be actively engaged in waste reduction from incineration to recycling? Source: Danish Design School

44 11/rehearsing-the-future/

45 CLEAR INTENT EXPLORE INNOVATE DISCIPLINED & FLEXIBLE PROCESS HUMAN CENTRED EARLY VISUALISATION & PROTOTYPING EVALUATE DESIGN THE WHOLE SYSTEM

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